Job Details

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

The position of the Senior Manager, Field Channel Operations within the Commercialization IT - Content Platforms & Delivery, is responsible and accountable to support and evolve a global end-to-end IVA and Approved Email (FTE) capabilities and expertise supporting publishing and distribution of field channel content.  The role is responsible for operational support across markets, manage day-to-day operations of the authoring and publishing to the field.  This role will work closely with business stakeholders, End Users, and IT partners to ensure brand teams and agencies across markets work seamlessly.

Key Responsibilities 

• Support the business operations of the Global Commercial Authoring Platform, US & Worldwide Medical/Legal/Regulatory (MLR) review and approval process within the Veeva global enterprise review and approval system.
• Provide management team with strategic input and recommendations to support the Global Commercial Authoring Platform, enterprise MLR process, Content creation and routing, training resources, and administrative management.
• Able to support training resources for US and Worldwide Users as required.
• Manage and maintain Non-MLR system administration and user access support for all markets including internal and external users.
• Provide Level 1 support to internal and external system users.
• Provided system administrative support for expanded business areas including Content Authoring tools, Non MLR content and distribution channels.
• Manage and support Content Platforms team in maintaining and updating Jira, Service Now, Release and Operations Management work and documentation.
• Partner with the Commercial IT delivery teams and Brand stakeholders across markets to identify and implement system enhancements and simplification. And ability to trouble shoot and analyze access and content routing issues.
• Understand the market specific SOPs supporting Non-MLR routings and proactively suggest standardizing of content, modular content, and their access.
• Responsible for Level 1 client support providing all enterprise system Users with business guidance and recommendations regarding the Non-MLR workflow process.
• Able to identify and escalate technical issues to Level 2 technical support when needed; translate and convey the issues, track and follow up for closure with technical team. Collaborate with the business management team to troubleshoot, develop solutions, and implement remedy.
• Ability to provide User facing online/remote support training for Global markets.
• Provide daily system operations support including, but not limited to, managing User access and permissions, onboarding, and maintenance of User access records for auditing purposes.
• Responsible for supporting and if required executing User Acceptance Testing in support of system releases.
• Work with department management to identify opportunities to simplify and optimize processes to support key business needs.
• Ability to support audit teams, brand teams and create reports and well versed with Excel and other Microsoft tools.
• Understanding of omni channel content, and delivery mechanism, Digital Asset Management tools, Non MLR content and Content Central are not required but will be an added advantage.

Qualifications & Experience 

• Bachelor's degree
• 2-4+ years proven experience supporting NON-MLR workflow processes and administration including Veeva PromoMats.
• Experience creating system support training materials for a diverse audience.
• 2 – 3+ years’ experience in pharmaceutical or regulated industry.
• Ability to understand detailed complex processes and requirements to provide training and support to users.
• Ability to make relevant business decisions and know when to raise issues to management in a professional manner for guidance and resolution.
• Demonstrates interpersonal and client support skills, including face-to-face and remote interactions.
• Ability to work harmoniously as part of a team with diverse responsibilities while building relationships and alignment across matrix teams.
• Must be able to manage multiple priorities in a fast-paced environment utilizing excellent planning, prioritization, management, and organizational skills
• Excellent communication skills able to provide clear, concise, written, and verbal guidance and written instructions, particularly for detailed system training and complex system information.
• Experience with (but not limited to): Microsoft Office and MAC products; Adobe Acrobat and E-Learning software; SharePoint sites, Service Now, Veeva PromoMats, and Veeva CRM

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.