Four (and more) ways AI is powering innovation and efficiency in our workplace

Ethical, accurate, bias-free artificial intelligence at Bristol Myers Squibb is a tool for innovation and a booster rocket for employee excellence. Integrating AI across various functions, we enhance research and development, human resources, finance and speed-to-market. Such custom-tuned AI resources as our in-house ChatGPT and the groundbreaking MyGrowth HR platform drive meaningful advancements in healthcare and in the careers of the professionals of BMS. Here are some examples:

1. R&D

AI is at the forefront of innovation in drug discovery and development at BMS. By approaching biology as a computational challenge, our employees use AI to decode complex biological systems and accelerate research, making medical advancements more efficiently and effectively.

AI materially accelerates our research processes, reducing time required to bring new therapies to market. Our teams speed drug development and improve patient outcomes by optimizing clinical trials using AI-enabled comprehensive pictures of diseases, patient profiles and predictive research.

AI-powered computational chemistry and biology techniques boost the success rate of new molecules. BMS scientists harness AI to analyze vast datasets, uncovering hidden patterns and novel targets to help predict the real-world behaviors of potential treatments and drive the discovery of personalized therapies.

BMS researchers strive to expedite early discoveries and enhance the efficiency of drug development by combining ethical, accurate, responsible AI/machine learning with human research approaches.

2. Commercialization (or patient care)

BMS integrates AI into digital health initiatives to enhance patient care and improve the company’s commercialization strategy – for example, by optimizing drug delivery and personalization. Our AI projects focus on mining digital biomarkers and diagnostic imaging to identify disease patterns and therapeutic responses, leading to better diagnosis, treatment and monitoring across various conditions including pulmonary fibrosis, immuno-oncology and cardiomyopathies.

AI vastly improves the quality of our communication with clinicians. AI is supercharging the shift to digital channels that began with the COVID-19 pandemic, leveraging Reinforcement AI to deliver personalized content to physicians. This benefits all sides of the commercial conversation – doctors get the information they need in the format they prefer, patients get the right medicines faster and BMS conducts business with a minimum of wasteful friction.

3. Our in-house ChatGPT and GenAI

BMS’ custom ChatGPT and GenAI tools are revolutionizing how our colleagues tackle day-to-day tasks. These private, secure AI solutions – trained on BMS data and free of hallucinations of incorrect or misleading results – accelerate and enrich brainstorms, reduce the time required for repetitive tasks and free employees to pursue the highest-value work.

Employees upload documents and interact with the AI to summarize information, intelligently plan projects, extract insights from complex data and overall enhance productivity.

Finding the right information quickly can be challenging in a large organization. GenAI simplifies this process by making company-wide information easily accessible from a single source. Our employees can ask questions and receive clear, actionable answers quickly.

Before deploying in-house ChatGPT and GenAI tools, BMS worked closely with cyber risk, data privacy, legal, corporate affairs and anti-bias teams to set clear guidelines and safeguards. As we continue to refine and enhance our AI tools based on employee feedback, we strive to maximize benefits for both our workforce and the patients we serve.

4. HR: MyGrowth platform

One of the more exciting applications of AI at BMS is our suite of internal HR solutions. MyGrowth, for example, is an AI-enabled talent marketplace that supports employees in their performance and career arc by empowering colleagues to navigate development opportunities and take control of their professional progress. The MyGrowth platform personalizes career and development plans by analyzing profiles and career interests and matching employees with open roles, projects and learning & development course recommendations for the skills needed in the modern workplace.

MyGrowth gives managers valuable insights into assigning projects and responsibilities that align with employees' priorities and interests. Enhanced profiles analyzing work experience and skills help managers identify suitable candidates for specific roles, ensuring team members work on tasks that match their strengths and aspirations. This targeted approach helps employees develop the necessary skills to achieve their career goals and meet the industry's fast-evolving demands.

By encouraging proactive career discussions and aligning individual goals with organizational contributions, MyGrowth ensures continuous growth and adaptation. Ultimately, it empowers our employees to explore opportunities, build skills and achieve their career aspirations, fostering a culture of continuous learning and advancement that enhances the support we provide to our patients.